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Service update

Due to recent disruption, our customer contact team has experienced a significant increase in customers requiring ticket and taxi refunds, which we are prioritising processing these as quickly as possible. We’re sorry this means that if you try to contact us by phone you may experience a longer wait before being connected to one of our advisors.


If you’ve got a question to ask or a comment you want to make about our services, please do get in touch with us – we’re always happy to hear from you.

Call us

Customer Service Centre: 0345 6000 650

Opening hours: Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 –16:00

Email us

Drop us an email using our contact form.

Social media

X (formerly known as Twitter): @sw_help

Messenger: South Western Railway

Write to us

Freepost: SWR CUSTOMER RELATIONS

Assisted travel

Phone: 0800 5282 100

Text: 18001 0800 52 82 100

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