Tap2Go & Smartcard Issues At Waterloo Due to an ongoing IT issue under investigation, Oyster, Contactless and Smartcard Taps are not being processed correctly. Temporary measures are in place to ensure correct charges are applied and any refunds owed are processed within 7 days. Should this not happen, please contact:
The TfL helpline for assistance on 0343 222 1234 (for Oyster and Contactless) and
SWR Customer Services 0345 6000 650 for Tap2Go or Smartcard queries
Tap2Go & Smartcard Issues At Waterloo
Due to an ongoing IT issue under investigation, Oyster, Contactless and Smartcard Taps are not being processed correctly. Temporary measures are in place to ensure correct charges are applied and any refunds owed are processed within 7 days. Should this not happen, please contact:
The TfL helpline for assistance on 0343 222 1234 (for Oyster and Contactless) and
SWR Customer Services 0345 6000 650 for Tap2Go or Smartcard queries
In 2021 Island Line was closed for a £26 million transformation of the railway’s trains, stations and infrastructure as part of South Western Railway’s Journey to Better.
The Island Line Upgrade
The project, which has been funded by the Department for Transport, Isle of Wight Council and Solent Local Enterprise Partnership, has seen the old 1938 tube trains, which had served the Island since 1989, eased into a well-earned retirement.
Class 484 (left) and class 483 (right) trains at Ryde St John's Road
These trains have been replaced with the new Class 484 fleet, which have transformed the customer experience, with upgraded interiors, plug sockets, wheelchair spaces and free WiFi.
USB charging points can be found between seats on the class 484 train
To complement the new trains, the Island’s rail infrastructure has been drastically improved, with upgraded tracks helping customers to enjoy a smoother ride and raised platforms set to improve accessibility.
Newer trains
As part of this project we replaced the existing 82-year-old Island Line fleet, with newer and reliable trains, the Class 484.In keeping with Island Line’s tradition, these trains are former London Underground trains, extensively refurbished by Vivarail in Long Marston. These newer trains have transformed the customer experience on the line, with upgraded interiors, passenger information screens, plug sockets, at-seat charging points, wheelchair spaces and free WiFi.
With five trains in service, there’s also greater flexibility to run longer trains at busier times, such as during the summer.
Take a look inside the Class 484
Class 484 train interior
Visit the Vivarail website to take a look at the Class 484 train interiors.
Better journeys
Engineers made adjustments to platform heights to reduce the gap between the train and the platform to improve accessibility to the trains as well as installing new signalling equipment and electrical upgrades to improve the reliability and resilience of the line for years to come.
A key benefit of the upgrade programme has been the installation of a new passing loop at Brading, which will enable us to increase service frequency as demand returns. We are progressing the plans to allow us to offer customers the choice of two trains per hour.
The project also saw improvements made to the track, which greatly improves the ride comfort compared to the bumpy ride from the previous trains and track, alongside investments in Ryde Pier to prolong the life of the listed structure.
Improving stations
We have also made improvements to our stations, with free station Wi-Fi being rolled out across Island Line, and new ticket vending machines at Shanklin, Sandown and Ryde St Johns Road.
Platforms have been raised at many stations to improve accessibility
Planning your journey
Click the link below for the full Island Line timetable.
