We have partnered with MissingX, the world's largest lost and found database.
In order to find your lost item, please perform a search of our network first using the date you lost the item.
Register your lost property
Where does lost property go?
It can take up to 7 days for items to reach our Lost Property Office at London Waterloo.
If you leave something on one of our trains, it's normally found at the last stop. This may not always be run by South Western Railway.
Common destinations include:
What happens to lost property?
Anything perishable is disposed of.
Cash is banked and we issue a receipt. You can reclaim your money by cheque, or at the London Waterloo ticket office.
British Passports have to be invalidated and returned to HM Passport Office. Other country's passports are returned to the relevant Embassy or High Commission.
Bank cards are destroyed to protect you from fraud.
Items we can keep are stored securely for 3 months.
Collecting lost property
You can collect your lost property from our Lost Property Office at London Waterloo - there may be a recovery charge to pay which is outlined below.
Our address is: Lost Property Office, South Western Railway, 12 Lower Road, London Waterloo, SE1 8SE
We are here to help Monday to Friday 07:30 - 19:00. We're closed at weekends and Bank Holidays.
Having your item sent to you
We can post or courier your item to you, as soon as we receive payment of the postage and any recovery charge.
Search for and register your lost property, click or tap here:
Register your lost property
Our address is: Lost Property Office, South Western Railway, 12 Lower Road, London Waterloo SE1 8SE
We're here to help Monday to Friday 07:30-19:00. We're closed at weekends and Bank Holidays.
Tel: 0345 6000 650 option 6
|Easter Bank Holiday opening hours
|Thursday - 18 April 2019
||07:30 - 19:00
|Good Friday - 19 April 2019
|Saturday - 20 April 2019
|Easter Sunday - 21 April 2019
|Bank Holiday Monday - 22 April 2019
| Tuesday - 23 April 2019
||09:30 - 19:00
We charge for the retrieval of lost property, which helps us cover the cost of safely storing items. The charges are based on the type of item and are made in accordance with guidelines set by the Nation Rail conditions of travel. Currently, our lost property office are only able to accept cash payments.
|Laptop computers, tablets and video cameras
|Mobile phones, pages, audio players (ipods etc) and kindles
|Jewellery, watches, cameras, games consoles, cycles, clothing, suitcases, rucksaks, briefcases, musical instruments, carrier bags, skis and surfboards
|Umbrellas, gloves, hates, scarves, glasses, keys, reading books, filofaxes, prams/ pushchairs and all other items not listed.
| Medicines, children,s toys or school work