If you need to change your travel plans to another date or time not because we've made changes to our timetable, click here.
Occasionally it is necessary to make changes to our timetable, for example due to engineering works or industrial action. To ensure you are kept informed when these changes do happen, we now email customers who have booked on the SWR website or app to give as much notice as possible to amend your plans if you need to. This service can only be offered to customers who buy a single or return ticket where we know the date of travel and the service(s) you plan to use and we know your email address.
When the timetable is changed, this can cause services to be retimed or cancelled. This will be made clear in the email received. When travelling on an alternative service you are advised to travel with a copy of this email to help validate your change of journey.
Tickets bought at stations or through other train operators or ticket agents for trains that are cancelled or delayed are also covered by these guidelines. Customers without an email notification of changes to their planned or booked service who are aware of any delays or cancellations that affect the service you plan to travel on can seek endorsement to travel on an alternative service from a member of station staff.
You can identify what ticket type you have from your ticket or online booking history. The ticket description will often contain the words Anytime, Off-Peak or Advance within its name.
