SWR Digital eTickets

Yes, you can save your eTickets into your Google or Apple wallet.

If you are delayed by 15 minutes or more, you are entitled to claim under delay repay. Claims should be made via the website delayrepay.southwesternrailway.com/ or using the forms available at our staffed stations.

eTickets are available for both adult and child fares. If you are travelling with a child, their ticket will be stored separately in the app.

eTickets can be purchased up to two months in advance.

If you have any problems with your eTicket, contact our Customer Service Centre on 0345 600 0650.

Yes, break of journey is permitted as per the restrictions applied to the ticket you have purchased.

If your eTicket has been pre-downloaded in the app you can access it without signal. It is best to check the ticket in the ‘My Tickets’ section prior to arriving at the station; this will also ensure the ticket can be loaded if you lose signal.

If you decide not to travel due to your train being cancelled or delayed, you can request a refund. Please go to our train ticket refunds page and complete the form.

eTickets can be discounted using your railcard. You must always travel with your railcard.

Yes, you will need to log in to the app with your registered account details and download the ticket again.

If your eTicket cannot be read due to a cracked screen, you will need to purchase a new ticket to travel.

It's your responsibility to make sure your mobile phone has enough battery power to display your ticket throughout your journey. If your phone runs out of battery during your journey, you may have to pay an additional fare or a penalty fare.

Booking tickets

Advance tickets can be booked up to the time of departure on selected journey/routes.

You can book mobile eTickets on all single and return Super Off-Peak, Off-Peak and Anytime tickets for Standard and First Class (subject to availability) up to 5 minutes before train departure.

Your ticket may be checked by uniformed or plain clothes ticket inspectors at our stations or on board our trains. Find out more about ticket checks, penalty fares and our Revenue Protection Policy.

eTickets terms and conditions

1. eTickets are available to buy through our website or app.
2. eTickets sold through South Western Railway can only be stored in the ticket wallet on the SWR App, or downloaded to your Apple / Google wallet. The PDF can also be printed at home and used for travel.
3. eTickets are available for both adult and child fares.
4. Print at home and mTickets are not available, though can be used on our services when bought through a third party.
5. By buying an eTicket, you agree to allow the Guard onboard our services to inspect your ticket. This may require the Guard to handle your mobile phone.
6. If you do not produce a valid eTicket when requested to do so, it will be considered that you are travelling without a valid ticket.
7. It is your responsibility to ensure your mobile has enough battery power to display the ticket throughout your journey. If your phone runs out of battery during your journey, you may have to pay an additional fare or could be subject to a penalty fare.
8. The eTicket must be stored on your mobile phone until the date and time of travel.
9. You may incur data charges from your mobile network provider for downloading an eTicket. Your network provider will be able to confirm any charges made.
10. Duplicate or replacement eTickets can be downloaded to an alternative device.
11. Refunds can be requested on eTickets that are no longer required, the ticket must be downloaded to the app prior to requesting a refund.
12. Journeys validated on an eTicket that are subject to a delay of 15 mins or more are entitled to claim under Delay Repay. Claims should be made via the website delayrepay.southwesternrailway.com or using the forms available at our staffed stations.
13. Abandoned journey refunds are available on eTickets. You must return to your origin station using the eTicket to exit, then contact Customer Services to request a refund.
14. eTickets are not valid on London Underground services.
15. eTickets are non-transferable.
16. If a ticket can not be read due to a cracked screen you will be required to purchase a new ticket to travel. The same is true for a device without any charge. see point 7, above.