Performance

Here you'll find information about our performance, including our operational performance, National Rail Passenger Surveys, and Passenger Information During Disruption.

Performance

Performance

Check out our latest punctuality and reliability figures

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Station performance

Station performance

How are we performing for our passengers

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Rail Service Quality Report

Our guide to how we measure service quality

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National Rail Passenger Survey

Our results in the latest National Rail Passenger Survey

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Customer Information Pledges

Introducing our new Customer Information Pledges

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