Performance

Here you'll find information about our performance, including our operational performance, National Rail Passenger Surveys, and Passenger Information During Disruption.

Performance

Performance

Check out our latest punctuality and reliability figures

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Customer Information Pledges

Customer Information Pledges

Introducing our new Customer Information Pledges

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Rail service quality report

See our latest rail quality assessment scores

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National Rail Passenger Survey

National Rail Passenger Survey

Our results in the latest National Rail Passenger Survey

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