Semi Flex Return tickets

You can use your Semi Flex Return Ticket on any service within the eligible times (see these above). If you already have a Semi Flex Return Ticket but want to travel at a time when it’s not valid, simply swap your ticket for one that suits your travel needs and pay the difference for the fare. An admin fee may apply depending on when you bought your ticket and how far in advance you want to make a change to our journey.

Please note: you’ll need to change your ticket before you travel – learn how in our dedicated guide. If you switch your ticket while on board and the original ticket isn’t valid, you may have to pay a Penalty Fare.

With a Railcard, you can save up to 1/3 on your Semi Flex Return Tickets. Children and young people can save even more – there’s a 50% discount for children aged 5-15, and 50% off adult Evening Out fares for anyone with a 16-17 Saver Railcard Railcard.

If you’re travelling in a group of 3-9 people, you can save a third on tickets with GroupSave discounts.

You can break your outward and return journey with most Semi Flex Return Tickets. Check the full restrictions for your journey to make sure you can break it before you travel.

If you’ve been delayed by the railway then you can use your ticket on the next train or any other train within the eligible timeframe. If your ticket wouldn’t normally be valid on the train you end up catching you can still travel on another one without paying for a new ticket.

If you have a paper ticket: speak to the ticket office or an on-board team member to get your ticket signed or stamped to allow you to travel.

If you have an e-ticket: you can ask a team member on board or at the ticket office for a Back on Track voucher.

If a delay on one of our trains means you end up being 15 minutes late or more to your destination, you can claim compensation under our Delay Repay scheme.

If there's a change in journey times or mode of travel (such as a bus replacement service) and you no longer want to travel you can claim a full refund on the unused tickets from your original retailer.

If you're buying your tickets more than six weeks before you travel, we always recommend that you check timetables, including the planned engineering work timetable, at the six-week mark.