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Disruption on our network

Your train may be delayed. Use our Travel Updates tool to check your journey, or sign up for alerts for your journey.

Last updated: 02:14

Cancellations to services between Raynes Park and London Waterloo
Due to a points failure between Raynes Park and London Waterloo some lines towards London Waterloo are blocked.
What's Going On:
Train services running to and from these stations may be cancelled, delayed or revised. Disruption is expected until 13:30 13/04.
What We're Doing About It:
We have been informed of a points failure at Raynes park. This means that some lines towards London Waterloo are disrupted.
Until further notice the following alterations will be necessary:
- Trains between Shepperton and London Waterloo will be cancelled in both directions.
- Train services from Hampton court to London Waterloo will not be calling at New Malden and Raynes park.
- Passengers at New Malden that require stations towards London Waterloo should take the train towards Hampton Court and change at Surbiton.
To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:
London Underground:
District Line from Wimbledon towards Westminster change at Embankment via Bakerloo and Northern Line for London Waterloo.
Victoria Line between Victoria and Vauxhall Station in both directions until further notice
GTR:
Thameslink between Wimbledon to Elephant & Castle in both directions until further notice & change for London Underground services towards London Waterloo.
Southern between Clapham Junction and London Victoria.
TFL Buses:
Between Teddington station and London Waterloo.
Passengers are able to arrange their own taxis in order to complete their journey between Shepperton and Hounslow, and claim this back from our Customer Services Team. In order to claim a refund, you will need:
Full contact details.
The time and date of your journey.
The stations you travelled to and from.
A description of the series of events that took place.
Copies of your train tickets and taxi receipt.
Please email these details to customerrelations@swrailway.com or write to: Freepost SWR CUSTOMER RELATIONS.
To help you complete your journey; we have arranged replacement buses to stop at all stations between Shepperton and Teddington calling additionally at Kingston, Norbiton and Surbiton. These should be in place from 06:30, but buses are not running to a set timetable.
For further information or onward travel advice please speak to a member of staff or use a station help point.
We are very sorry for any delay that this may cause to your journey.
Further Information
If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.
Have you been delayed?
Please see this page for our compensation policy. If you would like to make a comment about your experience with us today, please call us on 0345 6000 650 or visit this page for other ways to contact us.
Last Updated:
13/04/2025 01:55

Network updates

Find details of any service disruption on the South Western Railway network and check for changes that might affect your journey.

Live travel updates

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  • Kingston/Shepperton Good Service
  • Chessington/Epsom Good Service
  • Suburban Lines Good Service
  • Surbiton/Cobham Good Service
  • Hounslow Loop Good Service
  • Reading/Windsor Lines Good Service
  • South Western Mainline Special Timetable
  • West of England Good Service
  • Portsmouth Direct Good Service
  • South Hampshire Locals Special Timetable
  • Romsey/Salisbury Special Timetable
  • Ascot/Guildford Good Service
  • Island Line Special Timetable
See all travel updates

Other disruption that may affect your journey in the future

Teddington area engineering work, Saturday 19 to Monday 21 April
St Denys to Fareham closure, Monday 14 to Sunday 20 April 
Ryde Pier will reopen on Friday 2 May – Island Line services between Ryde Pier Head and Shanklin will resume
Changes to facilities at Ryde Esplanade 
Changes to electric vehicle charging points
Services between London Waterloo and Shepperton will be affected by temporary changes in April.

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