Does Stoke-on-Trent station have ticket gates?

Yes, this station has ticket gates.

Is there CCTV at Stoke-on-Trent station?

Yes, there is CCTV at this station.

Is there a bureau de change at Stoke-on-Trent station?

No, there isn't a bureau de change at this station.

Is there lost property at Stoke-on-Trent station?

Yes, there is a lost property at this station.

Lost property contact details

https://www.southwesternrailway.com/contact-and-help/lost-property

Are there public telephones at Stoke-on-Trent station?

No, this station doesn't have public telephones.

Is there a waiting room at Stoke-on-Trent station?

Yes, this station has a waiting room.

Are there seated areas at Stoke-on-Trent station?

Yes, there's a seating area at this station.

Are there showers at Stoke-on-Trent station?

No, there aren't showers at this station.

Is there a tourist information office at Stoke-on-Trent station?

No, there isn't a tourist information office at this station.

Are there luggage trolleys at Stoke-on-Trent station?

Yes, luggage trolleys are available at this station.

Are smartcards issued at Stoke-on-Trent station?

No, smartcards aren't issued at this station.

Are there ticket machines at Stoke-on-Trent station?

Yes, there are ticket machines at this station.

Can I collect train tickets from Stoke-on-Trent station?

Yes, you can collect train tickets from ticket machine.

Can smartcards be loaded at Stoke-on-Trent station?

Yes, you can load smartcards at ticket machine and ticket office.

Can smartcards be validated at Stoke-on-Trent station?

Yes, smartcards can be validated at this station.

Are Oyster cards issued at Stoke-on-Trent station?

No, Oyster cards aren't issued at this station.

Can Oyster cards be loaded at Stoke-on-Trent station?

No, you can't load Oyster cards at this station.

Are Oyster cards validated at Stoke-on-Trent station?

No, Oyster cards aren't validated at this station.

Is car hire available at or near Stoke-on-Trent station?

No, car hire is not available at or near the station.

Are there bus connections at Stoke-on-Trent station?

Yes, there are bus services at this station.

Are there metro connections at Stoke-on-Trent station?

No, metro services aren't available at this station.

Does Stoke-on-Trent station have connections to a port?

No, the station doesn't have connections to a port.

Does Stoke-on-Trent station have connections to an airport?

No, the station does not have connections to an airport.

Stoke on Trent Car Park 1 (South End of Platform 1)

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff.

Stoke on Trent Car Park 2 (North End of Platform 1)

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website . Different rates apply to non rail users, please speak to a member of staff.

Stoke on Trent Car Park 3 (Adjacent to Platform 2/3)

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website . Different rates apply to non rail users, please speak to a member of staff.

Are accessible taxis available at Stoke-on-Trent station?

Yes, accessible taxis are available at this station.

Is there a ramp at Stoke-on-Trent station to get on the train?

Yes, there is a train ramp at this station.

Are there accessible public telephones at Stoke-on-Trent station?

No, accessible public telephones aren't available at this station.

Is there a height adjusted ticket counter at Stoke-on-Trent station?

Yes, there's a height adjusted ticket counter at this station.

Are there induction loops at Stoke-on-Trent station?

Yes, induction loops are available at this station.

Are there wheelchairs available at Stoke-on-Trent station?

Yes, wheelchairs are available at this station.

Is bike hire available at or near Stoke-on-Trent station?

Yes, bike hire is available at or near the station.

Trains to Stoke-on-Trent station

View live departures and arrivals, station facilities and accessibility information

Stoke-on-Trent station live train times

View up to two hours of live departures and arrivals status information for Stoke-on-Trent station. Check train times for any future services.

Station:

Stoke on Trent

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Stoke-on-Trent station information

Find the station address, opening times and maps for Stoke-on-Trent station.

Stoke-on-Trent station address

Stoke-on-Trent station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

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Stoke-on-Trent ticket office opening hours

Monday to Friday – 05:55 to 20:00 Saturday – 06:25 to 19:30 Sunday – 08:55 to 20:30

Ticket office location

Ticket machines can be found in the booking hall.

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Stoke-on-Trent station information

Find the station address, opening times and maps for Stoke-on-Trent station.

Show station information

Stoke-on-Trent train station facilities

Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Stoke-on-Trent station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Stoke-on-Trent station, take a look below.

Stoke-on-Trent at a glance

Stoke-on-Trent station

Station information
- Station details
  
  Station name
  
  Stoke - On - Trent
  
  CRS code
  
  SOT
  
  Station operator
  
  VT
  
  National Location Code
  
  1314
- Ticketing information
  
  Does Stoke-on-Trent station have ticket gates?
  
  Yes, this station has ticket gates.
  
  Penalty fares information
  
  Applicable Operators: Avanti West Coast
- Station security
  
  Staffing level
  
  Full time
  
  Is there CCTV at Stoke-on-Trent station?
  
  Yes, there is CCTV at this station.
- Customer service
  
  Are there customer help points at Stoke-on-Trent station?
  
  Yes, there's customer help points at this station.
  
  Customer services information
  
  Customers are encouraged to approach a member of station staff with any customer information enquiry.
  
  Assisted travel information
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
  
  Assisted travel contact details
  
  08000 158 123 (08000 158 124 Textphone)
Station facilities
- Toilet facilities
  
  Are there toilets at Stoke-on-Trent station?
  
  Yes, this station has toilets.
  
  Toilets information
  
  The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
  
  Are there baby changing facilities at Stoke-on-Trent station?
  
  Yes, there are baby changing facilities at this station.
  
  Are there showers at Stoke-on-Trent station?
  
  No, there aren't showers at this station.
- Seating at the station
  
  Is there a waiting room at Stoke-on-Trent station?
  
  Yes, this station has a waiting room.
  
  Waiting room information
  
  Platforms 1 & 2
  
  Are there seated areas at Stoke-on-Trent station?
  
  Yes, there's a seating area at this station.
  
  First Class lounge information
  
  There is currently no First Class lounge at this station
  
  First Class lounge opening hours
  Monday to Friday – 05:45 to 21:00 Saturday – 10:00 to 18:00 Sunday – 12:00 to 20:00
- Tourist facilities
  
  Is there a bureau de change at Stoke-on-Trent station?
  
  No, there isn't a bureau de change at this station.
  
  Is there lost property at Stoke-on-Trent station?
  
  Yes, there is a lost property at this station.
  
  Lost property contact details
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Are there luggage storage facilities at Stoke-on-Trent station?
  
  No, there are no luggage storage facilities at this station.
  
  Is there a tourist information office at Stoke-on-Trent station?
  
  No, there isn't a tourist information office at this station.
  
  Are there luggage trolleys at Stoke-on-Trent station?
  
  Yes, luggage trolleys are available at this station.
- Communication
  
  Are there public telephones at Stoke-on-Trent station?
  
  No, this station doesn't have public telephones.
  
  Is there a post box at Stoke-on-Trent station?
  
  Yes, there's a post box at this station.
  
  Is there Wi-Fi at Stoke-on-Trent station?
  
  Yes, this station has Wi-Fi.
- Shops, cafés and cash machines
  
  Is there a cash machine at Stoke-on-Trent station?
  
  Yes, this station has cash machines.
  
  Are there shops at Stoke-on-Trent station?
  
  Yes, there are shops at this station.
  
  Are there cafés, pubs or restaurants at Stoke-on-Trent station?
  
  Yes, there are cafés, pubs or restaurants at this station.
Buying and collecting train tickets
- Ticket office
  
  Are there ticket machines at Stoke-on-Trent station?
  
  Yes, there are ticket machines at this station.
  
  Can I collect train tickets from Stoke-on-Trent station?
  
  Yes, you can collect train tickets from ticket machine.
- Ticketing options
  
  Are smartcards issued at Stoke-on-Trent station?
  
  No, smartcards aren't issued at this station.
  
  Can smartcards be loaded at Stoke-on-Trent station?
  
  Yes, you can load smartcards at ticket machine and ticket office.
  
  Can smartcards be validated at Stoke-on-Trent station?
  
  Yes, smartcards can be validated at this station.
  
  Smartcard information
  
  Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
  
  Are Oyster cards issued at Stoke-on-Trent station?
  
  No, Oyster cards aren't issued at this station.
  
  Can Oyster cards be loaded at Stoke-on-Trent station?
  
  No, you can't load Oyster cards at this station.
  
  Are Oyster cards validated at Stoke-on-Trent station?
  
  No, Oyster cards aren't validated at this station.
Travel links
- Public transport
  
  Are there bus connections at Stoke-on-Trent station?
  
  Yes, there are bus services at this station.
  
  Bus services information
  
  Information to plan your onward journey is available in a printable format here
  
  Are there metro connections at Stoke-on-Trent station?
  
  No, metro services aren't available at this station.
  
  Does Stoke-on-Trent station have connections to a port?
  
  No, the station doesn't have connections to a port.
  
  Does Stoke-on-Trent station have connections to an airport?
  
  No, the station does not have connections to an airport.
  
  Replacement buses location
  
  Rail replacement coach services can be found at the front of the station.
- Personal transport
  
  Is car hire available at or near Stoke-on-Trent station?
  
  No, car hire is not available at or near the station.
  
  Does Stoke-on-Trent station have a taxi rank?
  
  No, this station doesn't have a taxi rank.
Car parking
- Car parking
  Live Car Parking
  
  Car park name
  Stoke on Trent Car Park 1 (South End of Platform 1)
  
  Spaces
  157
  
  Accessible spaces
  6
  
  Accessible car park equipment
  No
  
  Car park CCTV
  No
  
  Opening hours
  Monday to Sunday – 24 hours
  
  Car parking charges
  
  Peak ticket: £12.50
  Saturday: £6.50
  Sunday: £6.50
  Monthly ticket: £132.00
  Quarterly ticket: £374.00
  Annual ticket: £1,200.00
  
  Notes
  
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Car parking information
  
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Car park name
  Stoke on Trent Car Park 2 (North End of Platform 1)
  
  Spaces
  24
  
  Accessible spaces
  0
  
  Accessible car park equipment
  No
  
  Car park CCTV
  No
  
  Opening hours
  Monday to Sunday – 24 hours
  
  Car parking charges
  
  Peak ticket: £12.50
  Saturday: £6.50
  Sunday: £6.50
  Monthly ticket: £132.00
  Quarterly ticket: £374.00
  Annual ticket: £1,200.00
  
  Notes
  
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Car parking information
  
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Car park name
  Stoke on Trent Car Park 3 (Adjacent to Platform 2/3)
  
  Spaces
  308
  
  Accessible spaces
  15
  
  Accessible car park equipment
  Yes
  
  Car park CCTV
  Yes
  
  Opening hours
  Monday to Sunday – 24 hours
  
  Car parking charges
  
  Peak ticket: £12.50
  Saturday: £6.50
  Sunday: £6.50
  Monthly ticket: £132.00
  Quarterly ticket: £374.00
  Annual ticket: £1,200.00
  
  Notes
  
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Car parking information
  
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
Accessibility and mobility access
- Station access
  
  Is there a ramp at Stoke-on-Trent station to get on the train?
  
  Yes, there is a train ramp at this station.
  
  Step-free access information
  
  This station has step-free access to all platforms / the platform
  
  Step-free access coverage
  Whole station
  
  Are there accessible drop off or pick up points at Stoke-on-Trent station?
  
  Yes, there are accessible drop off or pick up points at this station.
  
  Are there wheelchairs available at Stoke-on-Trent station?
  
  Yes, wheelchairs are available at this station.
- Ticketing access
  
  Are there accessible ticket machines at Stoke-on-Trent station?
  
  No, this station doesn't have accessible ticket machines.
  
  Is there a height adjusted ticket counter at Stoke-on-Trent station?
  
  Yes, there's a height adjusted ticket counter at this station.
  
  Are there induction loops at Stoke-on-Trent station?
  
  Yes, induction loops are available at this station.
- Accessible travel links
  
  Are accessible taxis available at Stoke-on-Trent station?
  
  Yes, accessible taxis are available at this station.
  
  Accessible taxis information
  
  By the North end of platform 1
- Accessible station facilities
  
  Is staff help available at Stoke-on-Trent station?
  
  Yes, staff are available to help you at this station.
  
  Staff help opening hours
  
  Monday to Friday – 05:30 to 00:00 Saturday – 05:30 to 23:30 Sunday – 07:30 to 00:00
  
  Staff help information
  
  Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
  
  Are there accessible public telephones at Stoke-on-Trent station?
  
  No, accessible public telephones aren't available at this station.
  
  Are there accessible toilets at Stoke-on-Trent station?
  
  Yes, this station has accessible toilets.
Bikes
- Bike storage
  
  Is there a sheltered bike storage area at Stoke-on-Trent station?
  
  Yes, there is a sheltered bike storage area.
  
  Bike storage spaces
  
  88
  
  Bike storage location
  
  all platforms
  
  Bike storage information
  
  The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
  63 spaces in platform 1 cycle hub
  14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
  12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
  
  Bike storage type
  
  Compounds, Lockers & Stands
  
  Is there CCTV in the bike storage at Stoke-on-Trent station?
  
  Yes, this station has CCTV in the bike storage.
- Bike hire
  
  Is bike hire available at or near Stoke-on-Trent station?
  
  Yes, bike hire is available at or near the station.
  
  Bike hire information
  
  Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.

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Stoke-on-Trent at a glance

Stoke-on-Trent at a glance

Stoke-on-Trent station

Station details

Ticketing information

Station security

Customer service

Toilet facilities

Seating at the station

Tourist facilities

Communication

Shops, cafés and cash machines

Ticket office

Ticketing options

Public transport

Personal transport

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Accessible station facilities

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