Does Norwich station have ticket gates?

Yes, this station has ticket gates.

Is there CCTV at Norwich station?

Yes, there is CCTV at this station.

Is there a bureau de change at Norwich station?

No, there isn't a bureau de change at this station.

Is there lost property at Norwich station?

No, there isn't a lost property at this station.

Are there public telephones at Norwich station?

Yes, there's public telephones at this station.

Is there a waiting room at Norwich station?

Yes, this station has a waiting room.

Are there seated areas at Norwich station?

Yes, there's a seating area at this station.

Are there showers at Norwich station?

No, there aren't showers at this station.

Is there a tourist information office at Norwich station?

No, there isn't a tourist information office at this station.

Are there luggage trolleys at Norwich station?

Yes, luggage trolleys are available at this station.

Are smartcards issued at Norwich station?

Yes, smartcards are issued at this station.

Are there ticket machines at Norwich station?

Yes, there are ticket machines at this station.

Can I collect train tickets from Norwich station?

Yes, you can collect train tickets from ticket machine and ticket office.

Can smartcards be loaded at Norwich station?

Yes, you can load smartcards at ticket machine and ticket office.

Can smartcards be validated at Norwich station?

Yes, smartcards can be validated at this station.

Are Oyster cards issued at Norwich station?

No, Oyster cards aren't issued at this station.

Can Oyster cards be loaded at Norwich station?

No, you can't load Oyster cards at this station.

Are Oyster cards validated at Norwich station?

No, Oyster cards aren't validated at this station.

Is car hire available at or near Norwich station?

No, car hire is not available at or near the station.

Are there bus connections at Norwich station?

Yes, there are bus services at this station.

Are there metro connections at Norwich station?

No, metro services aren't available at this station.

Does Norwich station have connections to a port?

No, the station doesn't have connections to a port.

Does Norwich station have connections to an airport?

No, the station does not have connections to an airport.

Are accessible taxis available at Norwich station?

Yes, accessible taxis are available at this station.

Accessible taxis information

Details of nearest taxis are shown on station information poster

Is there a ramp at Norwich station to get on the train?

Yes, there is a train ramp at this station.

Are there accessible public telephones at Norwich station?

No, accessible public telephones aren't available at this station.

Is there a height adjusted ticket counter at Norwich station?

Yes, there's a height adjusted ticket counter at this station.

Are there induction loops at Norwich station?

Yes, induction loops are available at this station.

Are there wheelchairs available at Norwich station?

Yes, wheelchairs are available at this station.

Is bike hire available at or near Norwich station?

No, bike hire is not available at or near the station.

Trains to Norwich station

View live departures and arrivals, station facilities and accessibility information

Norwich station live train times

View up to two hours of live departures and arrivals status information for Norwich station. Check train times for any future services.

Station:

Norwich

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Status

Depart time

Destination

Platform

Operator

Status

17:45 On time

Cancelled - Sheringham

Platform 5B

Greater Anglia

17:50 On time

Cancelled - Lowestoft

Platform 6

Greater Anglia

17:50 On time

Cancelled - Sheffield

Platform 1

East Midlands Railway

18:00 On time

Cancelled - London Liverpool Street

Platform 4

Greater Anglia

18:23 On time

Cancelled - Cambridge

Platform 3B

Greater Anglia

18:32 On time

Cancelled - London Liverpool Street

Platform 2

Greater Anglia

18:40 On time

Cancelled - Great Yarmouth

Platform 5

Greater Anglia

18:55 On time

Cancelled - Sheringham

Platform 4

Greater Anglia

19:00 On time

Cancelled - London Liverpool Street

Platform 2

Greater Anglia

19:02 On time

Cancelled - Lowestoft

Platform 5

Greater Anglia

Norwich station information

Find the station address, opening times and maps for Norwich station.

Norwich station address

Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF

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Norwich ticket office opening hours

Monday to Friday – 04:45 to 20:45 Saturday – 04:45 to 20:45 Sunday – 06:45 to 20:45

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Norwich station information

Find the station address, opening times and maps for Norwich station.

Show station information

Norwich train station facilities

Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Norwich station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Norwich station, take a look below.

Norwich at a glance

Norwich station

Station information
- Station details
  
  Station name
  
  Norwich
  
  CRS code
  
  NRW
  
  Station operator
  
  LE
  
  National Location Code
  
  7309
- Ticketing information
  
  Does Norwich station have ticket gates?
  
  Yes, this station has ticket gates.
  
  Penalty fares information
  
  Applicable Operators: Greater Anglia
- Station security
  
  Staffing level
  
  Full time
  
  Is there CCTV at Norwich station?
  
  Yes, there is CCTV at this station.
- Customer service
  
  Are there customer help points at Norwich station?
  
  No, customer help points aren't available at this station.
  Customer services information
  
  Monday-Saturday 08:00-20:00
  Sunday 10:00-20:00 Bank
  Holidays 09:00-18:00
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  Closed on Christmas Day and Boxing Day.
  Assisted travel information
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
  
  Assisted travel opening hours
  Monday to Sunday – 08:00 to 20:00
Station facilities
- Toilet facilities
  
  Are there toilets at Norwich station?
  
  Yes, this station has toilets.
  
  Toilets information
  
  There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
  Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
  
  Are there baby changing facilities at Norwich station?
  
  Yes, there are baby changing facilities at this station.
  
  Are there showers at Norwich station?
  
  No, there aren't showers at this station.
- Seating at the station
  
  Is there a waiting room at Norwich station?
  
  Yes, this station has a waiting room.
  
  Waiting room information
  
  The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
  
  Waiting room opening hours
  Monday to Friday – 04:30 to 01:30 Saturday – 04:30 to 01:30 Sunday – 06:00 to 01:30
  
  Are there seated areas at Norwich station?
  
  Yes, there's a seating area at this station.
- Tourist facilities
  
  Is there a bureau de change at Norwich station?
  
  No, there isn't a bureau de change at this station.
  
  Is there lost property at Norwich station?
  
  No, there isn't a lost property at this station.
  
  Are there luggage storage facilities at Norwich station?
  
  No, there are no luggage storage facilities at this station.
  
  Is there a tourist information office at Norwich station?
  
  No, there isn't a tourist information office at this station.
  
  Are there luggage trolleys at Norwich station?
  
  Yes, luggage trolleys are available at this station.
- Communication
  
  Are there public telephones at Norwich station?
  
  Yes, there's public telephones at this station.
  
  Is there a post box at Norwich station?
  
  Yes, there's a post box at this station.
  
  Is there Wi-Fi at Norwich station?
  
  Yes, this station has Wi-Fi.
  
  Wi-Fi information
  
  Find WiFi Hotspots around Norwich station
- Shops, cafés and cash machines
  
  Is there a cash machine at Norwich station?
  
  Yes, this station has cash machines.
  
  Are there shops at Norwich station?
  
  Yes, there are shops at this station.
  
  Shops information
  
  East of England Co-Op
  Flowers by Nicole
  Photo-Me digital passport photos
  WHSmith
  
  Are there cafés, pubs or restaurants at Norwich station?
  
  Yes, there are cafés, pubs or restaurants at this station.
  
  Cafés, pubs or restaurants information
  
  AMT Coffee
  Costa Coffee
  Starbucks
  Subway
  Self-service vending machines providing cold drinks and snacks
  Free water refill point located on the station concourse, outside the customer service office
Buying and collecting train tickets
- Ticket office
  
  Are there ticket machines at Norwich station?
  
  Yes, there are ticket machines at this station.
  
  Can I collect train tickets from Norwich station?
  
  Yes, you can collect train tickets from ticket machine and ticket office.
- Ticketing options
  
  Are smartcards issued at Norwich station?
  
  Yes, smartcards are issued at this station.
  
  Can smartcards be loaded at Norwich station?
  
  Yes, you can load smartcards at ticket machine and ticket office.
  
  Can smartcards be validated at Norwich station?
  
  Yes, smartcards can be validated at this station.
  
  Smartcard information
  
  Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
  
  Are Oyster cards issued at Norwich station?
  
  No, Oyster cards aren't issued at this station.
  
  Can Oyster cards be loaded at Norwich station?
  
  No, you can't load Oyster cards at this station.
  
  Are Oyster cards validated at Norwich station?
  
  No, Oyster cards aren't validated at this station.
Travel links
- Public transport
  
  Are there bus connections at Norwich station?
  
  Yes, there are bus services at this station.
  
  Bus services information
  
  'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
  'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
  Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
  
  Are there metro connections at Norwich station?
  
  No, metro services aren't available at this station.
  
  Does Norwich station have connections to a port?
  
  No, the station doesn't have connections to a port.
  
  Does Norwich station have connections to an airport?
  
  No, the station does not have connections to an airport.
  
  Replacement buses location
  
  Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
- Personal transport
  
  Is car hire available at or near Norwich station?
  
  No, car hire is not available at or near the station.
  
  Does Norwich station have a taxi rank?
  
  No, this station doesn't have a taxi rank.
Car parking
- Car parking
  Live Car Parking
  
  Car park name
  Station Car Park
  
  Spaces
  70
  
  Accessible spaces
  5
  
  Accessible car park equipment
  Yes
  
  Car park CCTV
  Yes
  
  Opening hours
  Monday to Sunday – 04:30 to 01:30
  
  Car parking charges
  Off-peak ticket: £13.60
  Peak ticket: £14.60
  Saturday: £7.95
  Sunday: £7.95
  Weekly ticket: £62.00
  Monthly ticket: £254.00
  Quarterly ticket: £700.00
  Annual ticket: £2,440.00
  
  Car park name
  Station Car Park
  
  Spaces
  0
  
  Accessible spaces
  0
  
  Accessible car park equipment
  Yes
  
  Car park CCTV
  Yes
  
  Opening hours
  Monday to Sunday – 24 hours
  
  Car park name
  Car Park 3
  
  Spaces
  0
  
  Accessible spaces
  0
  
  Accessible car park equipment
  No
  
  Car park CCTV
  No
  
  Opening hours
  Monday to Sunday – 24 hours
Accessibility and mobility access
- Station access
  
  Is there a ramp at Norwich station to get on the train?
  
  Yes, there is a train ramp at this station.
  
  Step-free access information
  
  This station has step free access to all platforms.
  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
  Assistance meeting point is the information desk in booking hall.
  
  Step-free access coverage
  Whole station
  
  Are there accessible drop off or pick up points at Norwich station?
  
  Yes, there are accessible drop off or pick up points at this station.
  
  Accessible drop off or pick up points information
  
  At the main station entrance
  
  Are there wheelchairs available at Norwich station?
  
  Yes, wheelchairs are available at this station.
- Ticketing access
  
  Are there accessible ticket machines at Norwich station?
  
  Yes, this station has accessible ticket machines.
  
  Is there a height adjusted ticket counter at Norwich station?
  
  Yes, there's a height adjusted ticket counter at this station.
  
  Are there induction loops at Norwich station?
  
  Yes, induction loops are available at this station.
- Accessible travel links
  
  Are accessible taxis available at Norwich station?
  
  Yes, accessible taxis are available at this station.
  
  Accessible taxis information
  
  Details of nearest taxis are shown on station information poster
- Accessible station facilities
  Is staff help available at Norwich station?
  
  Yes, staff are available to help you at this station.
  
  Staff help opening hours
  
  Monday to Sunday – 24 hours
  
  Staff help information
  
  Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  What assistance is available for customers using this station?
  Board and alight
  Ramp assistance
  Luggage (on and off train only)
  Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  By speaking with a member of station staff
  By calling 0345 600 7245 (option 4)
  By selecting the help button on one of the ticket machines at this station
  Are there accessible public telephones at Norwich station?
  
  No, accessible public telephones aren't available at this station.
  
  Are there accessible toilets at Norwich station?
  
  Yes, this station has accessible toilets.
Bikes
- Bike storage
  
  Is there a sheltered bike storage area at Norwich station?
  
  Yes, there is a sheltered bike storage area.
  
  Bike storage spaces
  
  442
  
  Bike storage location
  
  Cycle parking facilities can be located next to the station entrance, near the bus stops
  
  Bike storage information
  
  This information is unavailable.
  
  Bike storage type
  
  Racks
  
  Is there CCTV in the bike storage at Norwich station?
  
  Yes, this station has CCTV in the bike storage.
- Bike hire
  
  Is bike hire available at or near Norwich station?
  
  No, bike hire is not available at or near the station.

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Trains to Norwich station

View live departures and arrivals, station facilities and accessibility information

Norwich station live train times

Norwich station information

Norwich station address

Norwich ticket office opening hours

Norwich station information

Show station information

Norwich station address

Norwich ticket office opening hours

Norwich train station facilities

Norwich at a glance

Norwich at a glance

Norwich station

Station details

Ticketing information

Station security

Customer service

Toilet facilities

Seating at the station

Tourist facilities

Communication

Shops, cafés and cash machines

Ticket office

Ticketing options

Public transport

Personal transport

Car parking

Station access

Ticketing access

Accessible travel links

Accessible station facilities

Bike storage

Bike hire

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