Changing your train tickets

An excess fare may be paid at any staffed National Rail station ticket office to allow travel on the same date as the original journey;

• To or from another station on the same route
• On another recognised route for the same journey
• From Standard Class to First Class

For any other changes including changes to your intended date of travel you will need to request a refund and book another ticket.

• If your tickets are eTickets or have not yet been collected, you can request a refund by logging into your online account
• If you have a paper ticket that has been posted to you or collected from the station, apply using the online form

You may change the date, or time of travel before the train you originally booked to travel on is due to depart.

• The origin, destination, and train company or route, shown on the ticket must remain the same
• You will need to pay any difference in the new fare chosen plus a fee of £10 per ticket
• Tickets bought for journeys on South Western Railway or Great Western Railway can be amended using your online account. View the ticket to be changed and select amend journey
• For all other journeys or paper tickets that have been sent by post or collected from the station you can visit any staffed National Rail station ticket office where your ticket can be amended

You may change the origin or destination of your season ticket.

• The original season ticket must have been valid for one month or more and have at least 7 days validity remaining
• Visit one of our ticket offices who will calculate the new season ticket rate and advise any additional charge or refund applicable
• For odd journeys the appropriate single or return fare for the additional journey may be paid before boarding the train

You are unable to change this ticket type.

• A partial refund may be available of unused passes, this is based on the full cost of the journeys completed less the cost of the ticket. The refund will be the difference less an administration fee of £5
• This must be requested before the expiry date
• Apply using the online refund form

An excess fare may be paid at any staffed National Rail station ticket office to allow travel on the same date as the original journey:

• To or from another station on the same route
• On another recognised route for the same journey
• From Standard Class to First Class

For any other changes including changes to your intended date of travel you will need to request a refund and book another ticket. This can be completed at any South Western Railway ticket office.

You may change the date, or time of travel before the train you originally booked to travel on is due to depart.

• The origin, destination, and train company or route, shown on the ticket must remain the same
• You will need to pay any difference in the new fare chosen plus a fee of £10 per ticket
• This can be completed at any staffed National Rail station ticket office

You may change the date, or time of travel before the train you originally booked to travel on is due to depart.

• The origin, destination, and train company or route, shown on the ticket must remain the same
• You will need to pay any difference in the new fare chosen plus a fee of £10 per ticket
• This can be completed at any South Western Railway ticket office

You may change the origin or destination of your season ticket.

• The original season ticket must have been valid for one month or more and have at least 7 days validity remaining
• Visit one of our ticket offices who will calculate the new season ticket rate and advise any additional charge or refund applicable
• For odd journeys the appropriate single or return fare for the additional journey may be paid before boarding the train

You are unable to change this ticket type.

• A partial refund may be available of unused passes, this is based on the full cost of the journeys completed less the cost of the ticket. The refund will be the difference less an administration fee of £5
• This must be requested before the expiry date
• Apply for a refund at any South Western Railway ticket office

An excess fare may be paid at a South Western Railway ticket office to allow travel on the same date as the original journey.

• To or from another station on the same route
• On another recognised route for the same journey
• From Standard Class to First Class

For any other changes including changes to your intended date of travel you will need to request a refund from the original retailer and book another ticket for travel.

You may change the date, or time of travel before the train you originally booked to travel on is due to depart.

• The origin, destination, and train company or route, shown on the ticket must remain the same
• You will need to pay any difference in the new fare chosen plus a fee of £10 per ticket
• This can be completed at any staffed National Rail station ticket office

You may change the date, or time of travel before the train you originally booked to travel on is due to depart.

• The origin, destination, and train company or route, shown on the ticket must remain the same
• You will need to pay any difference in the new fare chosen plus an administration fee
• You will need to contact the company where you bought your ticket to assist with a change of journey or to refund and rebook

You may change the origin or destination of your season ticket.

• The original season ticket must have been valid for one month or more and have at least 7 days validity remaining
• Visit one of our ticket offices who will calculate the new season ticket rate and advise any additional charge or refund applicable
• Or contact the original retailer where your ticket was purchased
• For odd journeys the appropriate single or return fare for the additional journey may be paid before boarding the train

You are unable to change this ticket type.

• A partial refund may be available of unused passes, this is based on the full cost of the journeys completed less the cost of the ticket. The refund will be the difference less an administration fee
• This must be requested before the expiry date
• Please apply for a refund with the company where you bought your original ticket