Trains from Luton Airport Parkway to London Waterloo

There is currently no step-free access to platforms 1 - 4 at Luton station. Passengers requiring step-free access travelling to Luton / London will need to arrange alternative transport from Bedford. If you need support arranging alternative transport, please contact the Customer Service Controller on 0345 7125678.

At London Waterloo station: One up escalator to the Balcony or Waterloo East out of service outside M&S Main. Alternative access via alternative escalator or lift from main concourse. The upward escalator on Platforms 21/22 is currently out of service. Access to the WIT platforms can be made via the lift or alternative escalator on platforms 20.

At London Waterloo station: Planned improvement works are ongoing on the passenger lift at Exit 2 until 2nd June 2025. Station staff will be available to direct passengers requiring access to the London Underground or Waterloo Road to use Exit 1 Step free access.

This Thameslink replacement service will be a bus, coach or mini coach. When we provide rail replacement buses or coaches for planned disruption, we use accessible vehicles. If this is not possible, our Assisted Travel and frontline teams will always identify an alternative plan for you to complete your journey. If you need assistance or to discuss your journey requirements, please contact our Assisted Travel Team: 0800 058 2844 or 0800 138 1018 (Textphone)